Refund policy

At PicnicTent, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Return Eligibility

• Items can be returned within 30 days from the date of delivery.
• Products must be unused, in original condition, and in original packaging.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Items damaged due to misuse or improper handling.
• Products returned without prior contact with our support team.

Return Process

To initiate a return, please contact us at support@picnictent.store with your order details. Our team will guide you through the return steps.

Refunds

• Once your return is received and inspected, we will notify you of the approval status.
• Approved refunds will be processed to your original payment method within 5–10 business days.

Return Shipping

• We offer free return and refund within 30 days.
• Instructions will be provided after your return request is approved.